If I’m not satisfied with the product?
If you are not satisfied with the product you have to raise a claim within 24 hours. You (Customer) have to return the product in the original packing as you received from us (MuchKool.com). A customer has to ship the product from their side within 48 hours from which he/she received the product. In this case, Shipping charges are nonrefundable.
If I received a damaged product?
Don’t worry, our quality checking team checks the product to assure the product quality before delivery, in case if you have received an item in a damaged condition you need to email us the images of the damaged product within 24hrs to be eligible for transit insurance coverage. Please send pictures of the damaged product at [email protected]
What is the Refund Process?
If you want a voucher/Coupon, the same would be sent to you within 24 hours and you can use it to purchase another product on muchkool.com. If you want the amount back, we will refund the money the way the payment was made. If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. In the case of COD payments, the same will be refunded by NEFT. Typically refunds are processed in less than 10 to 15 working days.
This policy is only for customers in India and we won’t be able to provide an exchange, returns or refunds to our international customers due to prohibitive shipping costs.
Return the product through any courier service. All return shipping will be borne by the buyer The refund/replacement process will be initiated once we have received and verified the product(s). You would be called and our executive would ask you if you want a refund voucher or you want the amount back. Shipping Charges and COD Charges are non-refundable.
To return a product you need to follow these steps:
It’s very simple to put the product in its original packaging mention your order number on a paper and insert the original invoice Seal the package properly Send the Parcel.
Note: All Products are Insured against theft and damages incurred during transit. If you receive a package that is open or looks to have been tampered with, do not accept it. Contact our Customer Care [email protected], and we will have the issue quickly resolved.
We are committed to delivering your order accurately, in good condition, and always on time. The large majority of our orders are dispatched within 1 working day of the order and delivered in 2-3 days from shipping. We ship through leading courier services, and you can track your order online after it is shipped.